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| Hosting info |
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| Host name : | PlanetGAC |
| Additional info: | PlanetGAC Web Services offers several different shared hosting packages to suit your individual needs. |
| Established info: | 2002 |
| Submited: | 2003-08-21 |
| Rating: | 4.17 out of 10 |
| Based on: | 10 votes |
| Hosting Plans |
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PlanetGAC Starter
($2.95/month, $0.00 setup, 50 MB space, 3 GB)
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PlanetGAC Mini
($5.00/month, $0.00 setup, 75 MB space, 5 GB)
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PlanetGAC Small
($8.95/month, $0.00 setup, 100 MB space, 10 GB)
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PlanetGAC Web Advanced
($11.95/month, $0.00 setup, 150 MB space, 20 GB)
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| Absolute Worst by Brandon | | | Mail: | anselm1109@yahoo.com | | Customer's web site: | www.lucidgreen.net | | Length of time hosted by this company: | For 1 month - 3 months | | Date when last hosted by this company: | Less than 3 months ago | | Plan used: | Small reseller | | Customer service rating: | 1 | | Technical quality rating: | 1 | | Cost rating: | 1 | | Overall rating: | 1.00 | I initially chose PlanetGAC for the large degree of freedom it offers it’s users. They offer a lot of great features for the price. As a web designer I signed up for their small reseller account to give my customers a (hopefully) reliable hosting service.
The first two months with PlanetGAC were fine. Tech support was sluggish but they did respond to my few questions. Then the server went down. Tech support took a day to respond to my inquiry. Apparently the NOC had messed up updating the kernel. I was assured that the problem was fixed.
Then the server went down again, and again, and again. Sometimes it would go down for 10 minutes, other times it would go down for 24 hours. This happened for a period of three weeks during which time I could not get a single response from any of the various means I used to contact tech support. Even the support forum was shut down for “routine maintenance.”
I called the tech support 800 number, and after 30 tries I still got a generic sounding answering machine which could have been some guys apartment in the Bronx for all I could tell.
Needless to say I have moved on… I still haven’t heard from tech support. | | Open review in new window |
| Unreliable by Viv | | | Customer's web site: | www.infodiagnosis.com | | Length of time hosted by this company: | For 1 month - 3 months | | Date when last hosted by this company: | I still do | | Plan used: | starter | | Customer service rating: | 1 | | Technical quality rating: | 1 | | Cost rating: | 1 | | Overall rating: | 1.00 | | First-class support to begin with (for about a fortnight), then support collapsed completely. Never been able to edit my site online using FP 2000 since 5 December 2003: site collapsed systematically. Now has collapsed again and they are not bothering to do anything about it. Backup doesn't work. Stats problems. Regular downtime problems. Mail problems. | | Open review in new window |
| very bad experience by bbooth | | | Customer's web site: | www.lucidgreen.net | | Length of time hosted by this company: | For 1 month - 3 months | | Date when last hosted by this company: | Less than 3 months ago | | Plan used: | Small Reseller | | Customer service rating: | 1 | | Technical quality rating: | 1 | | Cost rating: | 1 | | Overall rating: | 1.00 | I initially chose PlanetGAC for the large degree of freedom it offers it’s users. They offer a lot of great features for the price. As a web designer I signed up for their small reseller account to give my customers a (hopefully) reliable hosting service.
The first two months with PlanetGAC were fine. Tech support was sluggish but they did respond to my few questions. Then the server went down. Tech support took a day to respond to my inquiry. Apparently the NOC had messed up updating the kernel. I was assured that the problem was fixed.
Then the server went down again, and again, and again. Sometimes it would go down for 10 minutes, other times it would go down for 24 hours. This happened for a period of three weeks during which time I could not get a single response from any of the various means I used to contact tech support. Even the support forum was shut down for “routine maintenance.”
I called the tech support 800 number, and after 30 tries I still go a generic sounding answering machine which could have been some guys apartment in the Bronx for all I could tell.
Needless to say I have moved on… I still haven’t heard from tech support.
P.S. check client's websites of the three glowing reports below this. The all appear to be false and have been posted by PlanetGAC themselves.
| | Open review in new window |
| Worst - don't waste your money by | | | Length of time hosted by this company: | For less than a month | | Date when last hosted by this company: | I still do | | Plan used: | webmaster | | Customer service rating: | 1 | | Technical quality rating: | 1 | | Cost rating: | 1 | | Overall rating: | 1.00 | | poor customer service, bogus 800 number, totally unprofessional - they do not respond to email or have any live people to talk to | | Open review in new window |
| No customer service - 800 number a scam by Mark | | | Mail: | mtreynolds_intel@yahoo.com | | Customer's web site: | notupyet.com | | Length of time hosted by this company: | For less than a month | | Date when last hosted by this company: | I still do | | Plan used: | webmaster | | Customer service rating: | 1 | | Technical quality rating: | 7 | | Cost rating: | 2 | | Overall rating: | 3.33 | | Very poor. After 3 emails and one phone call - no one has responded. They sent me a new service email with broken links that only let to 404's. I called the 800 number and it sounds like someones home phone. No company identification, just ”no one is here right now, please leave a message“ not good. To think they take peoples credit card information? If I were to do it all over again, I would choose lonex or e-host - at least they return emails and have live people - it's a bit to scammy for my taste so be warned if you sign up with them. | | Open review in new window |
| No customer service - 800 number a scam by Mark | | | Mail: | mtreynolds_intel@yahoo.com | | Customer's web site: | notupyet.com | | Length of time hosted by this company: | For less than a month | | Date when last hosted by this company: | I still do | | Plan used: | webmaster | | Customer service rating: | 1 | | Technical quality rating: | 7 | | Cost rating: | 2 | | Overall rating: | 3.33 | | Very poor. After 3 emails and one phone call - no one has responded. They sent me a new service email with broken links that only let to 404's. I called the 800 number and it sounds like someones home phone. No company identification, just ”no one is here right now, please leave a message“ not good. To think they take peoples credit card information? If I were to do it all over again, I would choose lonex or e-host - at least they return emails and have live people - it's a bit to scammy for my taste so be warned if you sign up with them. | | Open review in new window |
| Sucks by Steve | | | Mail: | hurley_0016@loserkids.com | | Length of time hosted by this company: | For less than a month | | Date when last hosted by this company: | 3 months - 1 year ago | | Customer service rating: | 1 | | Technical quality rating: | 1 | | Cost rating: | 1 | | Overall rating: | 1.00 | Dont get this web site bandwith suck...
Everyhting Sucks | | Open review in new window |
| Simply the Best! by Mike V | | | Customer's web site: | http://www.cpanelskinz.com | | Length of time hosted by this company: | For 1 year - 3 years | | Date when last hosted by this company: | I still do | | Plan used: | Medium Account | | Customer service rating: | 10 | | Technical quality rating: | 10 | | Cost rating: | 10 | | Overall rating: | 10.00 | | Never had a minutes downtime in 13 months. Tons of features and most importantly 5 minute support via email, tickets, toll free...whatever they are there......Top choice | | Open review in new window |
| Excellent! by Brian | | | Mail: | Gartner | | Customer service rating: | 10 | | Technical quality rating: | 10 | | Cost rating: | 10 | | Overall rating: | 10.00 | | Best host I ever had, they have so many options in their control panel that its overwhelming but welcomed. Support answers emails in 5 minutes...Never had a minutes downtime in 6 months...Highly recommend | | Open review in new window |
| Unbelievable! by Thomas Dreemin | | | Customer's web site: | www.galexc.com | | Length of time hosted by this company: | For 1 year - 3 years | | Date when last hosted by this company: | I still do | | Plan used: | Large Package | | Customer service rating: | 10 | | Technical quality rating: | 10 | | Cost rating: | 10 | | Overall rating: | 10.00 | | The absolute best host I have ever used. Tons of features and options. Overwhelming control panel options....Simply incredible for the price.. | | Open review in new window |
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