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| Hosting info |
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| Host name : | IPowerWeb |
| Additional info: | One plan, one price, one solution. |
| Established info: | 1998 |
| Submited: | 2003-08-21 |
| Rating: | 5.50 out of 10 |
| Based on: | 16 votes |
| Maybe the worst customer service by can | | | Length of time hosted by this company: | For 1 month - 3 months | | Date when last hosted by this company: | Less than 3 months ago | | Plan used: | 7.95 hosting | | Customer service rating: | 1 | | Cost rating: | 8 | | Overall rating: | 3.00 | | Needed some quick, cheap hosting space, but domain was never set up correctly. Is a long story, but iPowerWeb tech support repeatedly blew off my questions, instead giving bizarre, unhelpful answers. Ex: after 2 weeks without proper DNS pointing (I have reason to believe the acct was not set up correctly on their server) I wrote in for the 4th time. Tech reply says 'be patient, it may take 24/48 hours to propagate.' A couple other times, they referred me to an FAQ item that was not related at all to this issue. Seems like every time I'd write back, I'd begin with 'Thanks for the answer, but that's not what I was asking.' It's as though they weren't even reading my questions. Too busy? Growing pains, maybe? Ended up going with another host and cancelling this account. Very, very poor service. Maybe the worst customer service episode of my life. |
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