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| Hosting info |
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| Host name : | Powweb |
| Additional info: | One plan, One price, Web hosting. |
| Established info: | 1999 |
| Submited: | 2003-08-21 |
| Rating: | 5.67 out of 10 |
| Based on: | 4 votes |
| Hosting Plans |
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Powweb one plan
($7.77/month, $0.00 setup, 650 MB space, 45 GB)
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| POWWEB HORROR STORY by David Miller | | | Mail: | mail@oldwoodies.com | | Customer's web site: | www.oldwoodies.com | | Length of time hosted by this company: | For 1 year - 3 years | | Date when last hosted by this company: | Less than 3 months ago | | Plan used: | Annual | | Customer service rating: | 1 | | Technical quality rating: | 1 | | Cost rating: | 1 | | Overall rating: | 1.00 | I have had quite a few sites hosted on PowWeb. In the first several months of service, I thought they were a remarkable bargain and an outstanding provider - I even recommended them to clients and friends. But in the past year, they have steadfastly refused to implement effective anti-spam filtering. Most of the sites I had hosted on PowWeb have gone to other hosts that do provide good spam filtering.
On one account that I moved, I was billed for another year of service despite the fact it had been moved a month before the contract expired. I requested a total refund and got a partial credit after several messages and weeks - they only respond to billing inquiries on Mondays. I continued to request a credit for the balance still charged. After many more weeks, I disputed the charge with my credit card company. They initially upheld the charge, but reversed their decision and decided in my favor upon further investigation. PowWeb had to accept the charge-back.
Two other sites that are hosted by PowWeb were shut down the evening of Sept. 24, 2003. I own one of them. The other site is not owned by me, and is billed directly to the owner by PowWeb. It seems that PowWeb cut their service because I referred them to PowWeb!
I am unable to receive mail and my control panel login no longer works. Both accounts are prepaid to April 31, 2004. And both sites have never engaged in spam; hosted porn, mp3, warez, etc. I have received no notice about suspension of service.
PowWeb - which has known of the problem for four days - has not resolved this issue, nor does it appear they want to.
It is now apparent that PowWeb's actions are fully intentional - vindictive retribution for a billing dispute decided in my favor by the credit card company.
The most incredible aspect of this whole debacle is that those charges were for another domain, no longer hosted by PowWeb!
PowWeb just wanted to make a point.
No, I cannot recommend PowWeb - for corporate bullying like this, they deserve a point less than zero.
David Miller
Sept. 27, 2003 |
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